What an accident management company does
An accident management company steps in after a non-fault road accident and manages the claim process on your behalf. Instead of going through your own insurer and paying an excess, we pursue the at-fault driver’s insurer directly for everything you are entitled to.
We handle the paperwork, the correspondence, the liability investigation and the logistics. From the replacement car to the approved repair, you have a main point of contact who knows your claim, supported by our UK claims team, and a clear picture of where your claim stands at every stage.
What we arrange on your behalf after a non-fault accident
- A like-for-like replacement vehicle delivered to your address
- Repairs carried out at an approved bodyshop
- Recovery of your vehicle from the scene if needed
- All correspondence with the at-fault driver’s insurer
- Evidence gathering if liability is disputed
- Settlement of your out-of-pocket losses
Who we work for
We work for you, not for your insurer. That distinction matters more than it might seem.
When you make a claim through your own insurer, they appoint their own people to process it. Their interest is in settling the matter at the lowest cost to them. When you come to us, our job is to recover everything you are entitled to from the person who caused the accident.
How we differ from your insurer
The two routes look similar from the outside. The difference is in who pays, who benefits, and what happens to your policy.
What we recover for you
On a straightforward non-fault claim, the at-fault driver’s insurer is liable for the following losses. We pursue each of them on your behalf.
- The full cost of repairing your vehicle at an approved repairer
- A like-for-like replacement vehicle for the entire period your car is off the road
- Recovery and storage costs if your vehicle had to be towed from the scene
- A total loss settlement at market value if your car is written off
- Reasonable out-of-pocket expenses caused directly by the accident, subject to receipts
For more on the total loss route, see car written off, not my fault.
When this route applies
This route works in specific circumstances, and they cover most road traffic accidents. If yours is not one of them, we will tell you clearly on the first call, before you have committed to anything.
If the other driver was uninsured, see hit by an uninsured driver.